FAQ

What is CCE Cash?

CCE Cash is a simple and fast instant cryptocurrency exchange service. You don't need to register and there are no restrictions on your redemption. We can quickly convert multiple tokens for you without any additional or hidden fees.

CCE Cash | How does it work?

CCE Cash integrates into multiple cryptocurrency exchanges, including Binance, Bitfinex, and Okx. We also work with several exchange partners. We select the best exchange rate on the market at any given moment and provide it to you.

Why trust us?

Created by a team of experienced blockchain developers, CCE Cash is also a fully secure service with one feature - we are completely registration free. This allows our clients to avoid identification or financial theft. We offer the best prices on the market using a reliable cryptocurrency trading platform.

Exchange Process

How to do it?

You create a transaction and deposit. You have 30 minutes to deposit your exchange funds; during this time, we guarantee that the rate will not change. You receive the exact amount shown to you.

When should I choose fixed exchange rate flow?

If you want to be sure that the amount of cryptocurrency you will receive will remain the same no matter what, you can choose fixed rate traffic. With a fixed exchange rate exchange, our users can enjoy the stability of their conversion and avoid sudden exchange rate drops. In some cases, fixed-rate exchanges have lower rates, but the opposite is also possible.

What does CCE Cash mean by certain cryptocurrency exchanges through third-party partner services?

Meaning - some trading pairs are traded through our partners. These exchanges are not much different from CCE Cash's regular exchanges, however, you may want to keep the following in mind:

1. We do not conduct any KYC (Know Your Customer) checks in these cases. But our partners may carry out;

2. Please note that other services we cooperate with may have different KYC policies from ours;

3. Our exchange through third-party services does not mean that we waive our responsibility for the exchange. If you encounter any problems during the exchange, please notify our support team and we will help you in the shortest possible time.

Do I need to register to use CCE Cash?

To be able to use CCE Cash, customers do not need to create any type of account.

What are the features of BCH/BSV deposits?

The Bitcoin Cash hard fork resulted in the creation of multiple chains. However, since they are not protected by replay protection technology, it is possible to affect double spends on both chains (BCH/BSV or BCH/BCHA). This means that transactions made with one of the tokens can be copied to the other.

In this case, please contact our support team at online customer service. We will do our best to refund you within 24 hours. Nonetheless, we must warn you that in some extremely rare circumstances, there may be no chance of getting your funds back. The best way to avoid this is to split your coins: make sure you do this before arranging the transaction.

How fast are my transactions processed?

Processing speed range: 3 to 30 minutes, depending on how long blocks take place in the network. Most orders take just a few minutes to complete. If the transaction volume is large (more than 1 BTC or the same), it may take longer depending on your transaction size and block size. With our innovative trading algorithm, we have the highest exchange speed on the market

What is a cryptocurrency wallet address?

Cryptocurrency wallet addresses are unique combinations of numbers and letters, ranging from 26 to 35 strings in length. It usually looks like this: 56bkZPLB4Wn6F695PLZBR34ijhzQDUFZ4ZC.

How do I get the wallet address?

When you decide which cryptocurrency to buy, find a reliable cryptocurrency wallet. Every cryptocurrency has an official cryptocurrency wallet. When you create a wallet, you automatically get an address and private key. Keep your private key and do not reveal it to anyone, even if they ask.

For security reasons, we will never ask you for your private key, and no one should.

What is the recipient wallet address?

If you want to buy cryptocurrency, you need to store the currency in a specific cryptocurrency wallet. Any encryption has its own one. The recipient address is your cryptocurrency wallet, and the encryption is transferred to the encryption wallet after the exchange.

What is the hash of a transaction?

A transaction's hash (also known as "TX"), is the unique identification code that registers each transaction in the blockchain. This unique code allows verification of its status and validity in the blockchain.

How to cancel the transaction?

Blockchain operations are irreversible. If funds are sent, no one can cancel the transaction. Therefore, check all payment details thoroughly before sending.

Why is the final funding amount different from the initial amount?

It takes some time to process the transaction. Speed is critical as cryptocurrencies are highly volatile, but the final exchange rate can be different: positive or negative direction. We guarantee this is the best ratio during AC operation time.

What are the fees during the exchange?

The process of exchanging cryptocurrencies consists of many different steps, during which various fees are charged. These are possible:

1. Network fees for deposit transactions from client wallets;

2. Network fees for transferring tokens to our liquidity provider;

3. Transaction fees charged by our liquidity providers;

4. Network fees for sending exchange funds to customers.

Fees vary by currency and exchange amount. For each exchange, CCE Cash finds the fastest and most profitable way for the user to perform the exchange. It is important to us that the final amount you receive is as close to the estimate as possible. That's why we very thoroughly calculate all possible fees for each transaction and include them in the estimate.

How long does it take to complete a transaction?

Transactions on CCE Cash usually take 2 to 30 minutes. If your transaction takes more time, it may be due to various issues:

1. DDoS attack. Unfortunately, these problems sometimes occur, but we are always happy to help you and resolve any issues;

2. Cryptocurrency update. We may update the client and disable some coins. You will have immediate access to funds as soon as we reopen;

3. The blockchain is overloaded. If too many transactions are waiting to be added to the blockchain, your transactions may also be waiting. Sometimes you may have to wait a while.

What is the minimum amount to exchange?

There are no restrictions on cryptocurrency exchange on CCE Cash. However, for transactions, the blockchain automatically charges network fees. The amount sent must be sufficient to cover all network charges.

What happens if I deposit an unsupported coin or token?

If you send an asset that is not supported by CCE Cash (the full list of supported assets is available here), unfortunately, we cannot guarantee a refund. Keep this in mind to ensure your funds are safe at all times.

What is Classic Rates Cryptocurrency Exchange?

Classic Rates Cryptocurrency Exchange is an exchange with the most profitable rates currently on the market. The expected exchange rate is the current exchange rate you will get. However, the cryptocurrency market is highly volatile and you should take this into account. In the classic exchange rate conversion process, each transaction may have its own unique exchange rate due to factors such as price fluctuations, market conditions and network fees. Exchange rates may change at any time; as a result, you may receive more or less than you thought.

What is the expected exchange rate?

The expected exchange rate is the exchange rate at that time. You must understand that it takes some time to send the deposit and confirm the transaction, so as the market fluctuates, you may earn less or more than you think.

What is a fixed exchange rate for cryptocurrency exchange?

Crypto exchange fixed rates are displayed to clients at the start of the exchange, regardless of subsequent fluctuating rates.

In some cases, fixed-rate exchanges have lower rates, but the opposite is also possible.

What is the difference between flat rate traffic and standard traffic?

In the standard process, each transaction may have its own different exchange rate due to exchange rate fluctuations, market conditions and network fees. Exchange rates may change at any time; therefore, you may get more or less than you think. To keep your exchange rate safe from fluctuating exchange rates, implementing a flat rate transaction allows us to build a small reserve, which is included in the rate you see at the start of the transaction, excluding other fees. Due to our rate risk, the fixed exchange rate may differ from the exchange rate for standard traffic. However, this gives our clients confidence in the amount received.

What's so special about a SegWit address?

Remember, our BTC deposit addresses are SegWit compliant. Technically, it is not possible for CCE Cash to withdraw any tokens other than BTC from a SegWit BTC address, as SegWit is not currently supported by BCH, LTC or BSV. In terms of refunds, please note that the technical department of CCE Cash can only refund BTC from SegWit BTC addresses. Any other crypto assets including but not limited to LTC, BSV, BCH sent to SegWit BTC addresses are not refundable.

KYC/AML

Know the KYC (Know Your Customer) / AML (Anti-Money Laundering) rules:

The crypto market is subject to a number of rules and regulations that make it mandatory for most crypto services to implement AML (Anti-Money Laundering) / KYC (Know Your Customer) procedures.

CCE Cash is committed to protecting our customers from any type of scams and fraudulent activities in the crypto world and complying with all current rules and regulations, KYC (You Customer) / AML (Anti Money Laundering) procedures are what makes us One of the ways to be able to do so.

This program confirms that your transactions are absolutely legitimate. Therefore, confirm that you are a law-abiding citizen and that the government has no reason to settle any claims against you.

KYC (know your customer rules) / AML (anti-money laundering rules) procedures：

CCE Cash's AML/KYC procedures are supported by an automatic risk prevention system. If a transaction is flagged as suspicious by the system, the transaction is suspended and the customer is then asked to confirm his identity.

The system employs a set of criteria; however, they cannot be made public or someone will try to abuse these criteria to trick the algorithm.

The system has proven to be very useful against money launderers and scammers as the KYC process allows us to separate honest customers from scammers quickly and without any issues.

Each KYC case is handled individually. If a customer is eligible for the program, but their transaction is flagged as suspicious, they will be notified via a pop-up notification after the exchange is submitted and asked to contact the support team. We apply a standard set of procedures for KYC clients, which includes requiring clients to submit the following:

CCE Cash works with a KYC provider called SumSub. In order to verify your identity, you can click on SumSub's link (located below the "Verify" button) and complete the verification through a comfortable and smooth UI. You will have 3 days to complete the verification process, and if you do not want to pass KYC, you can refuse (In this case, send a message to the support team at https://t.me/usdtccecash) and get a refund.

After CCE Cash receives the following materials, the exchange is completed, and then the exchanged funds are sent to the designated recipient wallet address.

We do our best to maintain our reputation as a law-abiding exchange service that can be used safely by anyone, whether infrequent crypto-trading or seasoned traders; therefore, CCE Cash reserves certain clients, wallet addresses, and select assets The right to apply KYC/AML procedures.

CCE Cash does not support any money laundering or other illegal activities; therefore, the service does not enter into any commercial agreements with individuals or commercial entities involved in suspected activities.

If the client does not want to reveal his identity for some reason and refuses to provide documents, the KYC/AML procedure will treat the transaction as a failure, and then the deposited funds will be returned to the deposit address, deducting network fees within 24 hours. CCE Cash then reserves the right to blacklist this address, thereby disqualifying deposits online.

If the customer submits fake documents, the KYC/AML procedure will treat the transaction as a failure and then return the deposited funds to the deposit address within 24 hours, minus network fees. CCE Cash then reserves the right to blacklist this address, thereby disqualifying deposits on the service.

Please note that CCE Cash reserves the right to submit all material received to legal bodies (INTERPOL, Europol and others) if requested accordingly. You can follow the official reading of CCE Cash's AML/CFT compliance control rules here.

Law enforcement responsibility

If you are a victim of theft and you suspect that the stolen funds have been transferred to a CCE Cash deposit address, you must open a support ticket and provide us with the following information:

1. A detailed description of how and when the theft occurred.

2. A list of all blockchain transactions and addresses involved in the process (with clickable links).

3. Information regarding lawsuits initiated with local or international law enforcement.

If there is substantial evidence that funds have indeed been stolen, CCE Cash will do its best to temporarily freeze assets. During this process, the police or law enforcement must provide us with a report of the ongoing case within 14 days of submitting your support ticket.

Please note that we can only refund frozen funds upon request from law enforcement agencies. The request should have a clear intent to return funds and have information about the transaction.Please send a digital copy of the request to online customer service before sending a hard request.

Note that transactions may stop after the transaction phase, depending on when reports of stolen funds are received. In this case, we will be able to refund the funds (in currency terms) in the assets exchanged.